Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits, care for chronic illness, and acute sick visit appointments in a timely manner. 

We do NOT offer walk-in appointments, however, we do offer same day sick visit appointments each day. To ensure we provide you with the most efficient care, we highly recommend you call  promptly at 9:00 am to schedule the most appropriate appointment time and slot.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

We currently our contracted with most PPO's and Providence Affiliated Physicians, Mission HMO (formally Mission Hospital Affiliated Physicians or MHAP).

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your concern/s, or check with the physician and call you back.

If our triage staff is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 12 months in advance. You will receive an automated reminder 3 days ahead of when your child's appointment is scheduled.

This reminder will also have our CHECK IN link to Phreesia, our online check-in system. Please make sure to fill out all necessary electronic paperwork BEFORE your appointment time. Ideally, this is done at least 24 hours PRIOR to the appointment date/time.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email 72 hours in advance.

We ask that you arrive 10-15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken  appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. 

Per our No Show Policy, if you are unable to make your appointment, we ask that you reschedule 24 hours prior to your appointment to avoid a cancellation or "no show" charge,